Support

Frequently Asked Questions

Everything you need to know about Maseiro. Can't find the answer? Contact us.

How do I create an account?: Click the 'Create account' button in the top navigation and fill in your details. Once registered, you can explore the platform and subscribe to start creating your own galleries.
What payment methods do you accept?: All payments are processed securely through Stripe. We accept all major credit and debit cards (Visa, Mastercard, American Express) and other payment methods supported by Stripe in your region.
How does the subscription work?: Maseiro offers monthly subscription plans that give you access to create galleries, upload photos, sell products, and more. You can start with a free trial and cancel anytime. Your galleries remain publicly visible as long as your subscription is active.
Can I try the platform before subscribing?: Yes! We offer a free trial period so you can explore all features, create galleries, and upload your photos before committing to a paid subscription.
How do I create a photo gallery?: After subscribing, go to your admin panel where you can create collections, upload photos, and organize them into folders. Each collection gets its own unique URL that you can share with clients.
Can my clients view galleries on mobile?: Absolutely! All galleries are fully responsive and we also support Progressive Web Apps (PWA), so your clients can add your gallery to their home screen for a native app-like experience.
How do I customize my photographer profile?: From your admin panel, you can set your company name, upload a logo and favicon, add social media links (Instagram, Facebook, TikTok), and customize your public artist page.
What types of products can I sell?: You can sell physical products such as prints, canvases, mugs, phone cases, and other merchandise. The platform automatically generates product mockups using your photos, so customers can preview how the final product will look.
How does the product mockup system work?: You upload mockup templates with transparent areas, and the platform automatically combines your photos with these templates to generate realistic product previews. This happens automatically in the background.
How do I manage orders from my customers?: All orders are tracked in your admin panel. You can view order details, shipping information, payment status, and manage fulfillment from one central dashboard.
How and when do I receive payments for product sales?: Product payments are processed through Stripe checkout. Funds are transferred based on Stripe's payout schedule for your region, directly to your connected bank account.
Can I password-protect my galleries?: Gallery visibility is controlled through your settings. You can make collections active or inactive, and manage which galleries appear on your public profile.
How can I contact support?: You can reach us through the Contact page on our website. We aim to respond to all inquiries within 24 hours.
Can I get a refund on my subscription?: You can cancel your subscription at any time, and you will retain access until the end of your current billing period. For refund requests, please contact our support team through the Contact page.
What happens to my galleries if I cancel my subscription?: If you cancel your subscription, your galleries will no longer be publicly visible. Your data and uploaded photos are retained for a period so you can reactivate your account and restore everything.
Do I need to handle taxes on my product sales?: Each photographer is responsible for understanding and complying with the tax laws in their jurisdiction. We recommend consulting a tax professional for advice specific to your situation.